Configuration, Help Desk, Implementation, Process Improvement, Production, Training, Documentation, Itsm, door, Compliance, English, Incident management, Google Workspace, Warminko-Masurian (Warmian-Masurian), IT Service Manager
Industry: Production
Rate: up to 40 EUR/h
Work model:100% remote from EU
Assignment type:door
Start:ASAP/1 month
Project length:3 months with possible further extensions
Project language:English
Overview:
We are looking for a Service Operation Expert to join our client from production industry and ensure the smooth operation and continuous improvement of our Google Workspace-based collaboration platform and mailing services (Mailjet & Smarthost). You will work closely with the Service Owner and Managed Services partner to optimize performance, improve user satisfaction, and enhance service governance.
Responsibilities:
Manage service requests and oversee user accounts & licenses
Maintain system configurations and assist with reporting & analysis
Ensure smooth integration and governance of 3rd party services
Collaborate with app owners & communications teams to optimize Mailjet usage
Participate in operational committees with Managed Services partners
Assist in testing, planning & implementation of service changes
Identify and automate process improvements
Support security measures & governance for platform protection
Contribute to transformation projects (service upgrades, integrations, etc.)
Provide training & guidance on productivity services
Develop & maintain user guides, training materials & documentation
Ensure coordination with L0/L1 Help Desk & Managed Services partners (L2/L3 support)
Monitor support requests in the ITSM tool for efficient resolution
Investigate complex incidents & implement preventive measures
Requirements:
Strong technical knowledge of Google Workspace & mailing services.
Experience in service operations, ITSM tools & incident management.
Ability to analyze & optimize processes.
Understanding of security governance & compliance.
Strong communication & collaboration skills.
Passion for continuous improvement & transformation.
We offer:
Challenging international projects,
Long-term cooperation,
Transparently built relations based on trust and fair play,
Medicover card, Multisport card.
